If you have any questions regarding orders, payments, shipping, returns, refunds, or other shopping-related matters, please feel free to contact us via the customer service channels provided on our website. We take customer inquiries seriously and will provide appropriate assistance based on the specific details of your order.
- Order and Shipping Inquiries
All orders are shipped from the United States. Once an order is confirmed and payment is completed, we typically process the order on the same day and arrange for shipment. Under normal circumstances, the estimated transit time is 0–1 day. Actual delivery times may be affected by logistics carriers, weather, holidays, traffic, or other uncontrollable factors.
- Return Inquiries
If you need to return an item, please contact us to submit a request within 30 days of receipt and follow the return procedure provided by our customer service team. To facilitate a quick verification process, please provide your order number and relevant order details when contacting us.
- Refund Inquiries
Once a refund request meets the eligibility criteria and passes the necessary review, we typically process the refund within 3 days. Refunds are generally issued via the original payment method; the actual time it takes for funds to appear in your account may depend on the processing speeds of banks, credit card issuers, or third-party payment providers.
- Product and Order Issues
If you receive an item that is visibly damaged, missing parts, does not match your order details, or presents other issues, please contact us as soon as possible. Depending on the situation, we may require your order number, photos of the item, photos of the packaging, or other necessary information to verify the issue and assist with a resolution.
- Clearance Sale Notice
Due to ongoing financial losses, we have decided to conduct a clearance sale at prices below cost. During this period, some items may be sold at prices lower than originally planned; stock is limited and available only while supplies last. Customers should carefully review product details, prices, and relevant return/refund policies before placing an order.
The clearance sale does not automatically negate the consumer rights to which customers are legally entitled. We will continue to process return or refund requests that comply with our policies and applicable laws in accordance with regulations. 6. Recommended Information When Contacting Us
To help us handle your inquiry more efficiently, please provide the following information when contacting customer service:
Order number
Name used when placing the order
Email address associated with the order
Product name or order details
Specific issue and relevant photos or supporting documentation (if applicable)
7. Customer Service Commitment
We value feedback from every customer and will promptly address issues related to orders, delivery, returns, and refunds within reasonable limits. We also continuously optimize our website services and shopping processes based on customer feedback to provide a clearer and more convenient shopping experience.
Email:support@harbgrorly.shop